FAQ
SHIPPING
Where do you ship to?
We ship internationally! Shipping is free for orders above €150. Shipping costs and delivery times for orders under €150 vary by destination.
EXCHANGES & RETURNS
What is your exchange and return policy?
We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange.
To request an exchange, please email us at studio@yalimilano.com. We are happy to assist you with exchanges within 30 days from the delivery of the item.
At this time, YALI is unable to accept returns. As a small business, we hope you understand this policy and thank you for shopping with us.
Which items are not eligible for exchange?
Sale items and Custom products cannot be exchanged.
DAMAGES AND ISSUES
What should I do if my order arrives damaged or incorrect?
Please inspect your order upon delivery and contact us immediately at studio@yalimilano.com if the item is defective, damaged, or if you received the wrong item.
We will evaluate the issue and make it right.
GENERAL ITEM CARE
What are the care instructions for YALI garments?
Avoid contact with perfumes, deodorants, or other chemicals to preserve the quality of the fabrics.
Iron garments inside out, preferably using a steamer rather than a traditional iron.
Always store items in a cool, dry place, away from direct sunlight.
Dry clean only.
DISCOUNT CODES
How can I use a discount code?
Enter your discount code at checkout.
Can I use more than one discount code at a time?
Only one discount code can be applied per order. Special pricing for first-time YALI customers cannot be combined with already discounted items.
SIZING
How do I know my correct size?
Please refer to the dedicated size chart available on each product page to find the perfect fit. Email studio@yalimilano.com for further inquires.
DUTIES & INTERNATIONAL ORDERS
Will I have to pay customs duties for international orders?
YALI ships from Italy. The amount of applicable duty for international orders will vary depending on your country and its customs regulations.
Unfortunately, this is beyond our control, and we appreciate your understanding.
For any other questions, please contact us at studio@yalimilano.com.